1. You are wrapped up an argument - so MOVE ON!! Don't yield to the temptation to overapoligize or ask for an apology. That always turns into "I was wrong but I'd never have done that if you hadn't..." Just keep quite and return to normalcy.
2. You're tempted to fight via e-mail - Don't. You'll find yourself chained to the computer, trying in vain to come up with an argument an attorney would write. Incidentally, never argue with attorneys by e-mail. Remember that arguing is their profession.
3. Tempers flare in a meeting you lead - Take a tea break. First, you lead by example, staying polite and hospitable. Second, it suggests that you have better things to do. Third, tea - especially mint tea, has a way of bringing everybody back to sanity!!
1. You are wrapped up an argument - so MOVE ON!! Don't yield to the temptation to overapoligize or ask for an apology. That always turns into "I was wrong but I'd never have done that if you hadn't..." Just keep quite and return to normalcy.
2. You're tempted to fight via e-mail - Don't. You'll find yourself chained to the computer, trying in vain to come up with an argument an attorney would write. Incidentally, never argue with attorneys by e-mail. Remember that arguing is their profession.
3. Tempers flare in a meeting you lead - Take a tea break. First, you lead by example, staying polite and hospitable. Second, it suggests that you have better things to do. Third, tea - especially mint tea, has a way of bringing everybody back to sanity!!
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